Upon your arrival at the hotel, a member of staff, wearing appropriate PPE, will greet you with a warm socially distance welcome and provide you with your welcome pack. Complete with your hygienically sanitised room key. They will also talk you through our hygiene procedures implemented to protect you, fellow guests and our team.
To increase safety travelling throughout the hotel, we have introduced thorough & regular cleaning and disinfecting of all contact points. Sanitising units are presented throughout the hotel & disinfecting wipes will be available should you wish to use them.
You can be assured that every measure has been taken to ensure the cleanliness of your room. With all touch point items being disinfected using industry-leading cleaning products and procedures. Not only have we introduced complete room disinfecting measures, but we have some new gadgets too!
After a complete manual clean our housekeeping staff will carry out a full inspection to ensure that no areas are missed and to ensure maximum effort of hygiene.
To help maintain household integrity, we will operate a “Light Housekeeping” service. This means that, unless requested, no one will enter your room for the duration of your stay. Any additional items, such as towels, teas & coffees can be easily requested from the reception by telephone.
A traditional housekeeping service is still available however for your safety we ask that you are not in the room whilst housekeeping are servicing. If you would prefer this service, all you need to do is let us know when you check in.
Socially Distanced Dining & Public Areas
After a busy day of sight-seeing and exploring all that the beautiful town of Nairn on the Moray Firth has to offer, you can relax comfortably with our socially distanced dining. Here you can enjoy a drink or delicious meal in our new socially spaced dining area, lounge bar or outside in our peaceful garden.
We have also positioned hand sanitising stations throughout our hotel for your safety and convenience.
Finally, there will be no need for you to check out at reception as your bills are paid on arrival. Please use our key drop box for you to deposit keys into when checking out.
Please make your reservation to stay or dine with us knowing that we are proactively working as hard as we can to ensure that you enjoy a safe and comfortable experience. We are constantly reviewing our workplace policies and procedures to keep up with the most recent government guidelines. We look forward to welcoming all of our guests, new and old back and look forward to seeing you soon.